WTC Title VI Procedure
Complaints may be filed with Weirton Transit Corporation in writing and may be addressed to:
Weirton Transit Corporation
200 Municipal Plaza
Weirton, WV 26062
If you are unable to complete a written complaint or if information is needed in another language, we can assist you. Please contact us at 304-797-8598.
Directly to the U. S Department of Transportation
We encourage that you file the complaint with us. However, you may file a complaint with the Federal Transit Administration at:
Title VI Program Coordinator
East Building, 5th Floor-TRC
1200 New Jersey Ave., SE
Washington, DC 25090
Title VI Complaint Process
All complaints will be investigated promptly. Once received, the complaint will be recorded. You will receive a letter acknowledging that we have received your complaint. In instances where additional information is needed, you will be contacted in writing. Failure to provide the requested information within 10 days may result in the administrative closure of the complaint or a delay in the complaint resolution.
An investigation will be conducted within 90 days from receipt of a completed complaint form. Once completed, you will receive a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken.
When Different Languages are Needed
WTC, if requested will document describing WTC's Title VI Policy translated into languages other than English by calling 304-797-8597.